In 2018, HSBC Bank USA became the world’s first bank to pilot the deployment of wearable technology in a bank branch. The success soon spread to other locations and markets, and then the HSBC team worked with their partners at Samsung to pivot during COVID-19 to incorporate a social distancing feature to help staff safely return to work. Hear exclusively from the visionary leader behind the project, HSBC’s Jeremy K. Balkin will share the objectives, metrics, KPI’s, design thinking and strategy behind the initial pilot, how they scaled and measured success and what this all means for the future of work and consumer behavior.