At this stage in the adoption of wearable technology in enterprise, we’re all hungry for use cases to inspire and teach us. While news articles and press releases provide us with a taste of which companies are openly experimenting with wearables and the basic applications, they are by no means complete case studies.
BrainXchange recently wrote a white paper in collaboration with Hewlett Packard Enterprise examining several real-life use cases of wearables at work in different enterprise operations. These examples were gathered from HPE’s work with its real enterprise customers, and are presented in the paper – beyond the mere facts of each use case – to give you real, valuable insight into the pain points faced by today’s enterprises and how wearable solutions like HPE’s MyRoom/VRG platform are making a big difference.
Our newest blog series – of which this is Part 1 – will give you early access to the white paper content before it is made available for free download in its entirety on Wednesday, May 18th. (Sign up here to receive the paper directly in your inbox once it goes live.) Each week for six weeks, we will publish one use case from the paper. So read on to see how an advanced collaboration platform coupled with wearable technology can revolutionize remote support and eLearning for a major automotive company, and keep reading EnterpriseWear for more pre-releases and exclusive content!
Automotive Company (AC)
Automotive technicians and mechanics who need to learn new tools and procedures with less disruption.
AC is an American multinational corporation that designs, manufactures, markets, and distributes vehicles and vehicle parts. Among the world’s largest automakers, AC produces vehicles in over 35 countries and does business in more than 120 thanks to a global network of 200,000 workers, 400 factories, and 20,000 dealers.
In the last decade, AC has had to recall over three million vehicles for fire and other safety risks. Each time a recall is issued, the company has to go through a rather difficult, time-consuming and costly process to remedy the problem.
In the case of a vehicle recall, an auto manufacturer has three options, any of which must be carried out at no charge to the vehicle owner:
- Replace the vehicle with an identical or similar vehicle;
- Refund the purchase price in full (minus a reasonable allowance for depreciation); or
- Repair the vehicle.
Clearly, when possible, fixing the vehicle is the most cost-effective and therefore optimal choice.
When a safety defect is identified in one of AC’s vehicles, affected auto owners typically drive their cars to local dealerships, where the local dealership technicians are expected to know how to repair the defect. Oftentimes, a unique type of fix is required, which the local techs are not prepared or equipped to perform because they lack the necessary training or tools to do so. AC is responsible for providing that training–a daunting task given the widely dispersed, intercontinental nature of its system of dealerships.
Rather than send out an expert to each and every one of its dealerships around the world to train the technicians in person (a very costly endeavor that is not always successful the first go-around); AC is seeking a more efficient, economical and effective training solution to improve upon the traditional automotive recall process.
In the case of a recall, a solution like HPE MyRoom/VRG could help AC to effectively train its dealership technicians all over the world. Let’s break down the application into three steps:
- Actual training: Wearing smart glasses, experts at AC’s company headquarters would be able to guide the local techs – no matter where they are located – on the specific repairs required to successfully carry out the recall from a first-person perspective.
- A video record: Inherent in the solution is the ability to record the initial training and to store this education in a knowledge base to serve as additional or backup training material for later reference.
- Follow-up: Once the local techs set about performing the fix, they may encounter issues or have additional questions. Wearing smart glasses, they would be able to connect to one of AC’s SMEs and have that expert see through their eyes (or glasses) in real time to ensure the repair is being performed correctly.
In the time-, cost-, and safety-sensitive scenario of an automotive recall, a solution like HPE MyRoom/VRG is ideal. For the techs at AC’s dealerships all over the world, the solution grants the dual ability to record the initial training performed via wearable technology as future reference material and to reach out via a wearable device should there be any gaps in that training. This dual ability is what makes for a lasting solution; and a lasting solution saves AC priceless time and manpower in its critical response.
Free White Paper: Wearable Technology at Work for Enterprise Business